This policy keeps the shared fiber network reliable, secure and available for customers. It applies alongside the customer service agreement and our Service Terms.
Normal use
We do not intend this policy to interfere with ordinary browsing, streaming, work, school, gaming, calls or cloud services. We may use reasonable network-management measures when an individual connection threatens network stability, security or service quality for others.
Prohibited activity
- Scanning, attacking, probing or attempting unauthorized access to systems or networks.
- Sending spam, phishing, malware, fraudulent traffic or operating compromised equipment.
- Reselling service without written authorization, bypassing service controls, or using the service unlawfully.
- Creating sustained traffic that unreasonably degrades a shared network segment after we have asked the customer to correct it.
How we respond
Where practical, we contact the customer and allow a reasonable opportunity to correct the issue. Urgent security, legal or network-protection events may require immediate restriction. Restrictions are targeted and reviewed; they are not a substitute for the billing process described in the Service Terms.
Customer security
Customers should use strong Wi-Fi passwords, keep devices updated and tell us promptly if they suspect an account or device is compromised. Abuse or security reports can be sent through WhatsApp at 876-373-7441, by calling our office at 1-876-672-7260, or through the customer portal.